Frequently Asked Questions

It’s easy! You can find your nearest Good Earth Coffeehouse by visiting our Locations page. From there, you can explore Good Earth locations and find helpful details such as address, hours, contact information, and available ordering options.

Our hours vary by location. To find the hours for a specific Good Earth Coffeehouse, visit our Locations page and select your preferred location. You can also search for that location on Google and check its Google listing for current hours, holiday updates, and temporary changes.

Holiday hours vary by location and may change throughout the year. If you need to contact a location directly, you can find contact information on our Locations page.

Yes, you can order ahead from participating Good Earth Coffeehouse locations for pickup. Place your order online or through the Good Earth App, then choose to have it prepared as soon as possible or schedule a pickup time that works for you.

Menu items may vary by location. To see what’s available at a specific Good Earth Coffeehouse, select that location when ordering online or through the Good Earth App. You’ll be able to view the current menu options available for that location.

Delivery availability varies by location. Some Good Earth Coffeehouse locations are available through third-party food delivery apps, while others are not. To see if delivery is available near you, check your preferred food delivery app and search for Good Earth Coffeehouse.

Good Earth Coffeehouse locations generally do not take table or space reservations. If you have a specific request, please contact your local Good Earth directly to see what may be possible.

Service animals are welcome inside Good Earth Coffeehouse locations. Pets are not permitted inside. Patio policies vary by local bylaws and location, so please contact your local Good Earth directly for details before visiting with your pet.

To contact a specific Good Earth Coffeehouse, visit our Locations page and select your preferred location. Each location page includes contact information so you can reach out directly.

Physical Gift Cards are currently available for purchase at participating Good Earth Coffeehouse locations, and eGift Cards are also available online. You can find more information on our Gift Cards page.

Yes. Good Earth Gift Cards can be used at all Good Earth Coffeehouse locations.

Yes, Good Earth has a loyalty program! Good Earth Rewards lets you earn points on eligible purchases and redeem them for food, drinks, and coffee beans. Members can also order ahead, receive exclusive offers, and enjoy a birthday reward each year. You can sign up online or through the Good Earth Rewards app.

Good Earth Rewards points can be redeemed for eligible food, drinks, and coffee beans at
participating Good Earth Coffeehouse locations.

Rewards points and offers may be subject to eligibility requirements, timing, or other restrictions. If your points or offers did not appear as expected, please contact us through our Contact Us form so we can assist you.

Good Earth Rewards is accepted at most Good Earth Coffeehouse locations. A small number of locations may not participate, so please check with your local Good Earth if you have questions about using Rewards at a specific location.

To update the email or phone number on your Rewards account, please contact us through our Contact Us form so we can help with your account.

Yes. Good Earth offers fresh, wholesome food prepared daily in our coffeehouses, including handcrafted paninis, sandwiches, baked goods made from scratch, soups, hot specials, and salad bowls.

Yes. Good Earth offers vegan menu options. You can view current options by visiting our online menu and filtering by dietary preference.

Yes. Good Earth offers vegetarian menu options. You can view current options by visiting our online menu and filtering by dietary preference.

Good Earth offers gluten-friendly items, but our kitchens are not 100% gluten-free environments. Because raw flour is used in our kitchens, guests with severe allergies or Celiac disease should be aware of this environment when making menu choices. You can view menu details and filter by dietary preference on our online menu.

Yes, Good Earth offers dairy-free milk alternatives, including soy, almond, oat and lactose free, at no additional cost.

You can find nutrition and allergen details on our online menu. Select a menu item and choose “View Full Nutritionals” for more information.

Yes. Good Earth sells high-quality, ethically sourced coffee beans so you can enjoy your favourite Good Earth coffee at home. We will grind your fresh coffee beans to suit your brewing preference upon request. You can learn more about our coffee on our Our Coffee page, order through the Good Earth App, or visit your local Good Earth Coffeehouse to purchase coffee beans in person.

Good Earth proudly serves Pluck tea. Pluck’s tea sachets are plastic-free and made with plant-based materials. You can learn more on Pluck’s plastic-free tea page.

You can view our catering menu and place your order online through our Catering page. Simply select your preferred Good Earth Coffeehouse location to see available catering options and get started.

Please place catering orders at least 24 hours in advance so we can prepare everything fresh and have your order ready when you need it. If you need something sooner, please order from the regular menu through the Good Earth app or online ordering.

Yes, Good Earth Catering offers both delivery and pickup, making it easy to choose the option that works best for your meeting, event, or gathering. Depending on the location, catering orders may be delivered by the coffeehouse team or through a third-party delivery partner. Delivery fees are applied at checkout.

Good Earth Catering offers options to accommodate a variety of dietary preferences, including gluten-friendly options. If you have a specific dietary request, please use the comment box at checkout to share what you need. Please note that our kitchens are not 100% gluten-free environments.

After your catering order is placed, your selected Good Earth Coffeehouse location will contact you within 24 hours to confirm the order. Adjustments can be made up to 24 hours before your event, and cancellations must be made at least 18 hours before your event. If you have questions about modifying or cancelling an order, please contact the coffeehouse that is preparing your order and they can help guide you through the process.

Yes, Good Earth Coffeehouse is a proudly Canadian company. The first Good Earth Coffeehouse opened in Canada in 1991, and today there are Good Earth Coffeehouse locations across the country.

Yes, Good Earth Coffeehouse locations are locally owned and operated by franchise partners who are part of their communities. Each coffeehouse is designed to be a warm, welcoming place where people can gather over exceptional coffee and fresh, wholesome food.

If you’re interested in opening a Good Earth Coffeehouse, you can learn more on our Franchising page. Good Earth supports franchise owners with a time-tested coffeehouse concept, training, systems, marketing, and ongoing support.

At Good Earth, ethically sourced coffee means selecting coffee for both exceptional taste and the positive impact our purchases can create. We work with our roaster to source coffee from farms where sustainability and social responsibility are practiced, and we look for certifications such as Rainforest Alliance, Fair Trade, and Organic.

Environmental responsibility has been part of Good Earth’s roots since the beginning. Our sustainability efforts include ethically sourced coffee, encouraging reusable cups, reducing single-use packaging, composting where possible, and supporting initiatives that help care for our communities and the environment. This has included programs like Grounds for Your Garden, tree planting partnerships, and other cause-based initiatives over the years. You can learn more on our Environment page.

Employment opportunities are managed by individual Good Earth Coffeehouse locations. If you’re interested in working at Good Earth, please contact your local coffeehouse directly or visit in person to ask about current opportunities.